We always try our best to make our customer satisfied, If you do not absolutely love your purchase, we are pleased to offer a return minus a 10% processing fee, or exchange service for you. We are more than happy to accommodate exchanges & returns of the hair that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair is hygienic product. For the hygiene and public safety problem, we DO NOT ALLOW used items to be returned.
2T's Custom Units is glad to refund or exchange all undamaged, unwashed, unworn, unaltered merchandise in its original condition with all lace and tags attached. Please package the unworn, unwashed items with original tags securely in the original product packaging, whenever possible.
Please Note! If you made a mistake with the specifications for your unit and discovered it after the unit has been made, we WILL NOT be held accountable, so make sure that you review Start of Productions notices carefully for errors and notify us by reply email before production starts on the unit.